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Syncing CIs for BMC Helix Telco Extensions by using SmartGraph Sync

BMC Helix Telco Extensionsrequires information about configuration items (CIs) in the BMC.ASSET dataset for impact analysis. The impact analysis feature in BMC Helix Telco Extensions uses this information to evaluate the impact of degraded or impaired input CIs related to the incident on the business services.

 

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To perform impact analysis in BMC Helix Telco Extensions, you must first run the CMDB SmartGraph Sync schedule from the CMDB Portal.

Warning

Important

The CMDB SmartGraph Sync schedule feature is available only when BMC Helix Telco Extensions is activated for your environment.

Before you begin

To enable the CMDB SmartGraph Sync feature, contact BMC SaaS Support.
After the CMDB SmartGraph Sync schedule widget is enabled for your subscription, log in to CMDB Portal to set the schedule. 

 

To schedule the CMDB SmartGraph Sync

  1. In CMDB Portal, select Configurations > SmartGraph Sync > Schedule.
    SmartGraphSync.png
  2. To create a schedule, click Add Schedule.
  3. Specify the time at which you want SmartGraph Sync to start. 
    Use the server time as a reference to set the schedule.
  4. Specify the frequency at which you want SmartGraph Sync to run.
    You can choose a custom interval by selecting the Interval option and then specifying the interval. The minimum required interval is 30 minutes.
    Config_smartgraph sync.png

To view the sync details and history, see the following forms in the Mid Tier:

  • CMDB:DSMSync_Run_History
  • CMDB:DSMSync_Failure_Details
  • CMDB:DSMSync_Deletion_Log
  • CMDB:DSMSmartGraph Sync Pending

The logs are located at cmdbdsmsyncplugin-<session id> plug-in server for dsm-sync under the directory - /opt/bmc/ARSystem/db

Failover support during the sync

During the sync, if temporary outages or failures occur, the sync automatically resumes from the point of interruption instead of restarting the entire process. Every sync run is tracked using a unique Run ID, and the status of each run is stored in the CMDB:DSMSync_Run_History form.

  • If the AR server becomes unavailable, the system automatically retries the synchronization for up to 30 minutes, with attempts occurring at fixed intervals. After the server is back online, the sync resumes seamlessly without user intervention.
  • If the plug-in server crashes or restarts, the sync process terminates, while the job status might still display as In Progress in the CMDB:DSMSync_Run_History form. In such cases, you must manually update the job status to Error and initiate a new sync.
Warning

Important

This manual action is only required in the event of a plug-in server crash or restart. For all other AR temporary failures or outages, the system automatically retries and recovers without user intervention. You can check the sync process status details in the CMDB:DSMSmartGraph Sync Pending form.

This failover mechanism prevents data duplication, minimizes delays, and maintains consistency across synchronized records. In addition, users have improved visibility into the progress and status of synchronization activities.

 

 

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BMC Helix CMDB 25.4