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Configuring other BMC applications to support Atrium Service Context


After you install BMC Helix CMDB, you must perform manual configuration steps to enable Service Context. The following procedures enable you use to use Service Context in applications like CMDB Explorer or BMC Server Automation.

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To configure the AR System server to support Service Context

Warning

Note

You can ignore this procedure if the AR System server is already configured in Mid Tier.

  1. Access the Mid Tier Configuration Tool by using the URL:
    http://<serverName>:<port>/arsys/shared/config/config.jsp
  2. When prompted, enter your Mid Tier password.
  3. In AR System server Settings, enter your AR System server information in the following fields:
    Server Name
    Admin Password
    Port# (if applicable)
    RPC# (if applicable)
    For information on these settings, see BMC-Remedy-Mid-Tier-configuration in the Action Request System online documentation.
  4. Click Save AR Server.
  5. Update the Mid Tier cache.

To configure the default web path in AR System

  1. Access the Action Request System by using the URL:
    http://<serverName>:<port>/arsys
  2. When prompted, enter your AR System user name and password.
  3. From the AR System Administration Console, select System > General > Server Information.
  4. Click the Advanced tab.
  5. In the Default Web Path field, enter the fully qualified domain name of the Mid Tier server.
    For example, enter:
    http://<serverName>:<port>/arsys
  6. Click Apply.
  7. Close the console.

To customize the Service Context Summary

By default, the Service Context Summary window only displays certain attributes supplied by BMC Helix CMDB. The caching interval and other properties are also set at specific default values. 

Depending on your environment, you might want to configure Service Context to do the following:

  • Show additional attributes
  • Show more or less history for certain attributes, such as Completed Changes
  • Specify queries to filter related CIs
  • Change the caching interval

For more information on these and other settings, see Configuring-attributes-in-the-Service-Context-Administration-window and Configuring-BMC-Atrium-Service-Context-cache-and-data-retrieval-settings.

For other setup steps that might be required by your BMC applications, see:




 

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BMC Helix CMDB 25.3