Service context

Within companies, different organizations maintain and track different aspects of the business. For example, one organization might be responsible for incident management, and another might handle service requests for providing access to all business applications within the company. However, people working in the IT service request organization might not have access to incident management information. Without correct information about services and service owners, the different organizations might find it challenging to determine the health of a particular business service or the negative impact on the overall business if the service is out of order.

Related topics

Setting-up-service-context-to-share-business-service-CI-information-with-other-applications

Use Service Context to easily view critical information about a business service and its performance. This information, such as related incidents, changes, and configuration items, is displayed in a summarized format that employees across your organization can access.

Service Context collects key attributes from several BMC applications and provides that information in a consistent and summarized format. 

Concept overview

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Service Context collects key attributes from several BMC applications and provides that information in a consistent and summarized format. The user interface consists of two components, the Service Context Administration window and the Service Context Summary window. 

You use the Service Context Administration window to enable key attributes that you or your organization might want to view for a business service, and for the services, applications, and servers related to it. These key attributes are available to you depending on the BMC applications that are currently installed and running in your environment. 

For any business service they select in CMDB Explorer, users can open the Service Context Summary window, to display data related to the key attributes that have been configured. Employees in different functional areas in your organization can also launch this window within various BMC applications to display the same information about the business service.


The following video provides an overview on Service Context:

icon-play.pnghttps://youtu.be/dtlbEfiqMuo



 

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