Skip to Content

Syncing CIs for BMC Helix Telco Extensions by using SmartGraph Sync

BMC Helix Telco Extensions utilizes information such as attributes and impact relationships of the configuration items (CIs) in the BMC ASSET dataset for impact analysis. The impact analysis feature in requires this information to evaluate the impact of degraded or impaired input CIs related to the incident on the business services. You can perform impact analysis by using BMC Helix Telco Extensions on incidents, changes, or on CIs that have no related tickets. 

 

Related topics

Performing an impact analysis on an incident in BMC Helix Telco Extensions

To enable the sharing of this information with BMC Helix Telco Extensions, you must run the CMDB SmartGraph Sync schedule from the CMDB Portal.

Warning

Important

The CMDB SmartGraph Sync schedule feature is available only when BMC Helix Telco Extensions is activated for your environment. The SmartGraph Sync option in BMC Helix CMDB is available only after activating BMC Helix Telco Extensions in your environment.

Before you begin

After the CMDB SmartGraph Sync schedule widget is enabled for your subscription, log in to CMDB Portal to set the schedule. 

 

To schedule the CMDB SmartGraph Sync

  1. In CMDB Portal, select Configurations > CMDB SmartGraph Sync > Schedule.
    SmartGraphSync.png
    The CMDB SmartGraph Sync option is available only after activating BMC Helix Telco Extensions for your environment.
  2. To create a schedule, click Add Schedule.
  3. Specify the time at which you want SmartGraph Sync to start. 
    Use the server time as a reference to set the schedule.
  4. Specify the frequency at which you want SmartGraph Sync to run.
    You can choose a custom interval by selecting the  Interval   option and then specifying the interval. The minimum required interval is 30 minutes.
    Config_smartgraph sync.png

To view sync details, history, and logs

To view the sync details and history, see the following forms in the Mid Tier:

  • CMDB:DSMSync_Run_History
  • CMDB:DSMSync_Failure_Details
  • CMDB:DSMSync_Deletion_Log

View the log files at cmdbdsmsyncplugin-<session id> plug-in server for dsm-sync under the directory - /opt/bmc/ARSystem/db

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix CMDB 25.1