Reconciliation issues

This section lists the following issues you may encounter with reconciliation processes and steps to overcome them. The following illustration gives you an overview of troubleshooting reconciliation issues:

image2019-8-29_13-28-12.png

Related topics

Enabling plug-ins

Configuring-core-CMDB-components-and-plug-ins

BEST FAQ on BMC CMDB Suite Reconciliation (Support logon ID required)

BMC Community blog about Helix Support Focus on CMDB Reconciliation

Troubleshooting reconciliation comprises of the following tasks:


Action

Reference

1

Collecting diagnostics including the following:

  • Issue symptions
  • Scope
  • Environment details
  • Logs
  • Configuration files

2

Troubleshooting reconciliation issues

3

Optimizing reconciliation based on the following settings:

  • Reconciliation server
  • AR server
  • Form archiving
  • Database settings
  • threads

4

Implementing changes

 

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