This documentation supports the 21.3 version of BMC Helix CMDB.To view an earlier version, select the version from the Product version menu.
Precedence for reconciliation
Keep the following points in mind related to precedence sets for reconciliation:
In the BMC.ASSET dataset, values for configuration item (CI) attributes set in BMC Helix ITSM: Smart ITor BMC Helix ITSM: Asset Management take precedence over CMDB Explorer changes to those CIs.
If you make changes to an attribute but another dataset with higher merge precedence has provided a value for this attribute, your changes to the attribute are not promoted.
Modifying the merge precedence set for the Sandbox dataset can affect BMC Helix ITSM: Asset Management integrity. Before modifying the default behavior (for example, lowering the settings to the same level as the personal Sandbox), you should carefully evaluate these changes.
If the CI that you have created has values for location attribute, you must set the correct precedence values for location attributes so that the value is not overridden by the providers who are not authorized to populate the location attribute.