This documentation supports the 21.3 version of BMC Helix CMDB.To view an earlier version, select the version from the Product version menu.

Loading data into BMC Helix CMDB

After you have installed BMC Helix CMDB, use the following process to load data into it. Map the steps to the image to better understand the data-flow process. 

Before you load data

cmdb_concepts.png

  1. Identify the primary use cases for which you will use the data from BMC Helix CMDB. 
    For example, identify whether you will use the data from BMC Helix CMDB for Incident Management, Change Management, or Service Request Management. 
  2. After you identify the use case, discover the data from your environment that should reside in BMC Helix CMDB to make your primary use cases successful.
    For example, identify all the objects and their relationships to each other for the primary use case of Change Management to be successful, and load them into BMC Helix CMDB.
  3. Perform the Normalization and Reconciliation tasks to add those objects to BMC Helix CMDB. 
  4. After your objects are in BMC Helix CMDB, you can then add rules related to your processes.


 

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