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Downloading the installation files

This page explains how to obtain the files that you need for installation. To understand which files you are entitled to download based on the licenses that you purchased, see Licensing-entitlements.

Warning

Important

You can only download installation files from the solution that you purchased (for example, BMC Remedy IT Service Management or BMC Cloud Lifecycle Management). Find the solution that you purchased on the EPD site; from there, you can locate the correct product, version, and installation ZIP files.

The product files that you download from the BMC Software Electronic Product Distribution (EPD) website might contain some or all of the patches listed on a product's Customer Support web page. If the EPD page shows that a patch is included in a file you downloaded, you do not need to obtain that patch separately.

To download the installation files from the EPD site

  1. Create a directory in which to place the downloaded files. 

    Warning

    Note

    On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
  7. Locate the solution for which you are using BMC Atrium Core, such as BMC Remedy IT Service Management Suite, and expand its entries.
     Other solutions that include Product Catalog data are:
    • BMC Cloud Lifecycle Management
    • BMC BladeLogic Server Automation Suite
    • BMC Performance Assurance
  8. Locate the version you are installing, such as BMC Remedy IT Service Management Suite 8.1, and expand its entries.
  9. Select the check boxes next to the installation files, and (if available) associated prerequisites and technical bulletins, such as BMC Atrium Shared Components Documentation Version 8.1.
  10. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
       This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Atrium Shared Components 8.1