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P05 - Percent of Problems for which a Root Cause Analysis was  Undertaken

This report shows, for a specified reporting period and location company, how many problems each month were subjected to a root-cause analysis. This data is shown as a trend over a given time period.

The report on the summary tab contains a trend chart showing the percent of problems subjected to root-cause analysis for each month. The table below the chart shows the month, the total number of problems, total number of problems with root cause analysis, and percent of problems with root cause analysis.

The Detail tab contains the details of the problems, including the problem ID, problem summary, impact, reported on date, and root cause. The problems are filtered based on the company. The problems with problem closed date within the reporting period are selected.

Usage

This report can be used to assess how thoroughly problems are being investigated by support teams. This report can also be used to measure continuous improvement.

Report assumptions

  • The problem records that have the root cause equal to not available are considered as problems which required root-cause analysis.
  • The problems are broken out by impact.

 

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