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I24 - Measure of Customer Satisfaction Through Automated  Surveys

This report shows, for a specified company, the average satisfaction level for each month, for the specified time period. The averages are shown in a bar chart, and the table below the chart shows the same data in tabular format.

Usage

This report can be used to monitor the trend of customer satisfaction with the handling of incidents over a period of time.

Report assumptions

  • Only incidents for which the customer satisfaction rating is available are considered.
  • The customer satisfaction rating for the incidents is averaged over the specified time period

 

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BMC Analytics for BSM 7.6.06