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I22 - Number of Incidents with Status Pending for Client  Action

This report lists, for a specified company, all open incidents that are awaiting client action. It contains a pie chart showing the percentage of incidents that are awaiting client action. Details of the incidents awaiting client action are shown in a table below the pie chart. The incident details include incident ID, status, status reason, impact, assigned group, incident reported date, and customer last and first name.

Usage

This operational-level report is used to identify those incidents that are pending client input. It can be used to follow through on high-priority incidents, and those incidents that have been in pending state for a long time.

Report assumptions

  • Only incidents with open status are considered.
  • Incidents that have a pending status and the status reason as client action required are considered.

 

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