I09 - Mean Time to Resolution of an Incident

This report shows, for a specified company and time period, the monthly averages for the elapsed time to incident resolution, in days. The graph shows the trend in the average resolution time, and the table below the chart contains the same data in tabular format.

Usage

This report can be used by operational managers and executives to determine staffing levels and perform workload projection analysis for Incident Management staff. Planning for adequate staffing can help to ensure that benchmarks are met for incident resolution times.

Report assumptions

The incidents included in this report are those incidents opened and resolved within the reporting period.