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I01 - Number of Incidents by Status

This tabbed report displays the total number of incidents for a given time period and company, by the status of the incident. The details of the incidents are also provided in the Detail tab.

The details of the incidents include impact, assigned to group, incident reported date, and incident summary. The incident details are grouped in sections based on the incident status.

Drill actions are enabled for the Assigned Group column. The drill-up mode enables you to filter the incidents by the assigned support organization and assigned support company. Clicking on a hyperlinked assigned group in the Assigned group column allows you to filter the list of incidents by the assignee or assignees within the assigned group. Use the drop-down menu in the Report Filter toolbar to filter the incidents by any parameter you select.

This operational summary report is used by operational managers and service desk analysts. This report allows operational managers to effectively track current incidents and their assigned groups, ensuring effective resource utilization so that incidents are addressed in a timely fashion and adverse impacts on the business operations are minimized.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Analytics for BSM 7.6.06