BMC provides a reporting solution integrated tightly with BMC solutions that support all your ITIL service support needs — from architecture to integration and implementation to support.
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- Service desk consolidation that unifies all service desks onto a single, integrated platform
- Reduced calls to the service desk by fully automating service requests and integrating with the BMC Remedy Service Desk workflow engine
- Best practice Incident Management processes to manage the entire incident resolution process in order to restore service as quickly as possible
- Best practice Problem Management processes to remove defects from the IT infrastructure, eliminate recurring incidents, and stabilize the environment
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- Tightly integrated Knowledge Base that provides ready access to common solutions, known errors, and workarounds to expedite incident resolution
- Self-service for searching FAQs, known solutions, and workarounds to common issues that encourages user self-sufficiency and reduces call volumes
- A service catalog that enables you to view the details and relationships of IT and business services and add new services to your service model
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