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Configuring the hypertext launch to BMC Incident Management

This procedure is required to enable the hyperlinks to the BMC Remedy Mid Tier in the Incident Management reports. The hyperlinks in these reports redirect to a BMC Remedy Mid Tier page, and the user is required to provide the appropriate logon credentials. If you have a single sign-on environment, users will not need to provide any credentials, and the related Incident Management page will be displayed.

Use the following steps to update the AR Server and Web Server fields in the ITSM universe.

To modify properties for Incident Management objects

  1. Launch the Universe Design tool by clicking Start > All Programs > SAP BusinessObjects Enterprise XI 4.0 > SAP BusinessObjects Enterprise Client Tools > Universe Design Tool.

  2. Import the ITSM universe. 

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