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Adding a hypertext launch link to an Incident Management report

Use the steps in this procedure to add a hypertext link to an existing Incident Management report. This object allows the report user to click the Incident ID in the report and launch the incident form in context within BMC Remedy Mid Tier.

Note that some Incident Management reports have hyperlinks in them that you can use to launch the incident form. Use this procedure to add hyperlinks to those reports that don't already have them.

Warning

You should create a copy of the report that you want to modify so that your customizations are not overwritten in an upgrade.

Before you begin

You must have configured the hypertext launch to BMC Incident Management.

  1. Log on to the BI launch pad.
  2. Navigate to the Documents tab.
  3. In the Folders menu, expand Public Folders and then BMC Analytics for BSM.
  4. Expand the BMC Analytics subfolder that contains the report you want to modify.
  5. If you have not already created a copy of the report, create a copy of it using the following steps:
    1. Click Organize > Copy.
    2. Locate and select the folder where you want to put the copy.
    3. Click Organize > Paste.
  6. Right-click the report that you want to modify and select Modify from the context menu.
  7. Click Edit in the Data Access > Data Providers tab.
  8. In the Query Panel dialog that appears, navigate to the object Service Desk > Incident Management > Incident > Incident ID – Hyperlink to AR in the BMC Analytics universe and drag it into the Result Objects pane.
  9. Ensure that the objects Reporting Period Start Date and End Date are added to the report filter section and enabled for prompting by clicking the Define Filter Type icon, selecting Prompt, and then specifying the Prompt properties.
  10. Click Run Query in the top right of the Query Panel.
  11. In the Prompts dialog that appears, provide the Reporting Period Start Date (for example, 2000-01-01) and End Date (for example, 2019-11-30) and click Run Query. The Prompts and Query Panel dialogs disappear.
  12. Enable the Available Objects view and click the Details report tab to view the table.
  13. Drag the object Incident ID – Hyperlink to AR from the list of available objects to the table.
  14. Right-click a cell in the newly added column and select Linking > Read Content as Hyperlink.
  15. Save the report.
  16. Record the the modifications that you performed to the report. For guidelines and information, see Report-customization-template.

 

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