Skip to Content
Information
Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

I26 - SLA Status of Currently Open Incidents

This report shows, for a particular company, and for those incidents that have a service level agreement (SLA), the current SLA status and target due date as specified in the SLA.

This report contains a table with the following data:

  • Incident ID
  • Incident summary
  • Status
  • Impact
  • Priority
  • SLA status
  • SLA due date
  • Number of days before SLA is breached
  • Number of days since the incident was opened

Usage

Operational managers can use this report to track SLA commitments against currently open incidents. Managers can identify incidents that are nearing their SLA milestones with this report and take proactive action.

Report assumptions

  • Only open incidents that have an SLA attached are considered.
  • The number of days before the SLA is breached is the difference between the current date and the SLA due date.
  • If the current date exceeds the due date specified in the SLA, the SLA is breached.
Warning

Note

This report is available only if you have BMC Service Level Management installed.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Analytics for BSM 8.1.00