Skip to Content
Information
Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

I14 - Backlog of Unresolved Incidents

This report shows the current backlog of open unresolved incidents, for the specified company, by assigned to group and by impact. The number of incidents by assigned to group across all impact values are shown. Drill actions are enabled for the Assigned to column so that you can click the drill up icon to drill up to Assigned Support Organization and click the hyperlinked assigned group to drill down to the assignee.

The Detail tab contains the details of the unresolved incidents, including the incident ID, summary, impact, status, assigned group, and assignee.

Usage

This report can be used by operational managers and executives to ensure proper workload distribution and planning so that incidents are handled in a timely manner. It can also be used to compare the effectiveness of various groups.

Report assumptions

All open incidents are selected.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Analytics for BSM 8.1.00