I05 - Number of Incidents Opened by Impact

This report shows the total number of incidents created by company and for a given time period, by impact. Incident details are also shown such as incident ID, incident summary, status, assigned group, and incident reported date.

This is an operational summary report best used by operational managers and service desk analysts. It can be used to analyze how many new incidents were created within a particular time period and the impact of the newly created incidents. Having this data allows managers ensure proper resource allocation so that incidents of significant impact are addressed quickly and impact to the business is minimized.