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I03 - Aging of Open Incidents

This tabbed report shows all the open incidents for a particular company, grouped according to age. The data is shown by assigned group.

The age of incident is calculated as the number of days the incident has been open. Age buckets are 0 – 5 days, 6 – 10 days, 11 – 30 days, 31 – 60 days, 61 – 90 days, and greater than 90 days. Drill actions are enabled on the summary chart so that you can drill up to the Assigned Support Organization or drill down to the assignee. The Detail tab shows the chart data in a table format. In the Detail tab, drill actions are enabled on Assigned Group so that you can drill down to the assignee.

Usage

Operational managers and executives can use this report to track whether incidents are being handled in a timely manner and within particular agreed upon response times. It can also be used to ensure adequate staffing resources so that the time to resolve an incident is reduced.

Report assumptions

The incidents that are not in canceled or closed state are considered open.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

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