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Universes

A universe provides a business user's view of the BMC application data. A universe contains definitions for dimensions, measures, details, and conditions that are bundled into logical groupings called classes and that are mapped to the physical views and tables in the underlying BMC application databases.

Using a universe, you can access and use the application data without understanding the underlying database structure, tables, joins, and so on. The measures and dimensions defined in the universes contain the mappings to the specific database tables and columns. When these measures and dimensions are used in a report, the query (with the required tables and joins) is automatically run based on these joins, and the results are returned.

A universe also contains hierarchies that allow you to drill through the results of a query and analyze the information as required. For more information about the hierarchies, conditions, universe objects, and other characteristics of the universe, see ITSM-universe-classes-objects-conditions-and-views.

Installed universes

The universes that are installed vary according to the BMC product on which you want to report. The following table lists the universes that can be installed and the BMC applications that are associated with each universe:

Universes and associated applications

Universe name

Data source

BMC applications

ITSM

BMC Remedy AR System

BMC Cloud Lifecycle Management
BMC Remedy IT Service Management Suite
BMC Change Management
BMC Asset Management
BMC Atrium CMDB
BMC Service Desk
BMC Knowledge Management
BMC Configuration Drift Management
BMC Service Level Management
BMC Service Request Management

Universe classes

Classes are logical groups that contain various dimension objects, detail objects and measure objects. The classes in the universe are logically organized to contain objects required for a specific business need. For example, all of the objects required to create a report about configuration items (CIs) are grouped in the CI Information class.

ITSM universe classes

The main classes in the ITSM universe are as follows:

  • Asset Management — This class provides the dimensions and measures based on the Asset Management Application Objects for various functional areas such as asset contracts, purchases, financials, outages, life cycle, and so forth.
  • Change Management — This class focuses on the objects related to the BMC Change Management application. Dimensions and measures related to the functional areas such as change lifecycle dates, change operational categorization, change product categorization, change classification, change tasks, change requested by, change requested for, change location, change work info, change assignment, change management relationships, change approvals, change management financials, and change management SLM are included in this class.
  • CMDB — This class provides the dimensions and measures based on BMC Atrium CMDB. In addition to CI details such as Computer System, Software Product, and so on, objects related to the functional areas such as datasets, reconciliation, and business service models are included in this class. This class includes objects for reporting on virtual machines as well.
  • Cloud Lifecycle Management — This class focuses on the functional areas related to BMC Cloud Lifecycle Management. Dimensions and measures related to pods, network containers, and compute resource pools are included in this class.
  • Configuration Drift Management — This class focuses on the objects related to the BMC Configuration Drift Management application. Dimensions and measures related to the functional areas such as drift, targets, job, baselines, and drift lifecycle dates are included in this class.
  • Incident Management — This class, a part of Service Desk class, focuses on the objects related to the BMC Incident Management application. Dimensions and measures related to the functional areas such as incident life cycle, incident classifications, assignment, work info, impacted areas, financial costs, resolution and related changes, and service level agreements are included in this class.
  • KPI Measures — This class provides the key performance indicators (KPIs) as prescribed by the IT Infrastructure Library (ITIL) and Common Objectives for Information and Related Technologies (COBIT) framework for the BMC Incident Management and BMC Problem Management applications.
  • Problem Management — This class focuses on the functional areas related to the BMC Problem Management application. Dimensions and measures corresponding to problem investigations, lifecycle, effort required and corresponding impacted areas, broadcasts, known errors, solutions, service level agreements, and financial costs are included.
  • Release Management — This class provides the dimensions and measures based on the Release Management module of the BMC Change Management application. The Release Management class contains objects related to the functional areas of planning, scheduling, and controlling the movement of releases to test and live environments.
  • Reporting Objects — This class contains date-based objects that can be used to filter dates.
  • Service Request Management — This class focuses on the objects related to the BMC Service Request Management application. Dimensions and measures related to the functional areas such as service request categories, service request assignment, requested by information, requested for information, location information, service request SLM, service request business services, service request approvals, service request work info, service request lifecycle dates, service request costs, linked incidents, linked changes, linked work orders, linked surveys, questions, and service request definition are included in this class.
  • Service Level Management — This class focuses on the objects related to the BMC Service Level Management application. Dimensions and measures related to functional areas such as contracts, agreements, and service targets are included in this class.

For more information about the universe classes and objects, see the table of classes and objects in ITSM-universe-classes-objects-conditions-and-views.

References

 

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