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User goals and features

BMC Analytics for Business Service Management (BMC Analytics for BSM) provides features to help you achieve your goals. The following tables provide an outline of the features available to each user.

Product end users

User

Goals and features

Service or Asset Manager

Use the preconfigured reports to monitor and analyze your service or asset. For more information, see the list of predefined reports.

Create ad hoc reports to analyze and monitor any aspect of your service or asset. For more information, see Creating-an-ad-hoc-report.

CIO

View any report to analyze and monitor any aspect of your organization. For more information, see the list of predefined reports and Viewing-a-report.

ITIL Process Owner

Measure, monitor, and manage the performance of your process using predefined reports. For more information, see the list of predefined reports.

Create ad hoc reports to analyze and monitor any aspect of your process. For more information, see Creating-an-ad-hoc-report.

Product administrators and developers

Role

Goal

Product administrator

Content developer

The following topics provide more information about the features in BMC Analytics for BSM:

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