Configuring the hypertext launch link to BMC Remedy Mid Tier

You can configure the hypertext launch link to BMC Remedy Mid Tier from the following existing reports:

• BMC Incident Management
• BMC Change Management
• BMC Release Management

This section provides steps as an example of how you can add a hypertext launch link to an existing BMC Incident Management report.

Note that some Incident Management reports have hyperlinks in them that you can use to launch the incident form. Use this procedure to add hyperlinks to those reports that don't already have them.

To add the hypertext launch link to an existing Incident Management report

1. Log on to the BI launch pad.
2. Navigate to the Documents tab.
3. In the Folders menu, expand Public Folders and then BMC Analytics for BSM.
4. Expand the BMC Analytics subfolder that contains the report you want to modify.
5. If you have not already created a copy of the report, create a copy of it using the following steps:
   1. Click Organize > Copy.
   2. Locate and select the folder where you want to put the copy.
   3. Click Organize > Paste.
6. Right-click the report that you want to modify and select Modify from the context menu.
7. Click Edit in the Data Access > Data Providers tab.
8. In the Query Panel dialog that appears, navigate to the object Service Desk > Incident Management > Incident > Incident ID – Hyperlink to AR in the BMC Analytics universe and drag it into the Result Objects pane.
9. Ensure that the objects Reporting Period Start Date and End Date are added to the report filter section and enabled for prompting by clicking the Define Filter Type icon, selecting Prompt, and then specifying the Prompt properties.
10. Click Run Query in the top right of the Query Panel.
11. In the Prompts dialog that appears, provide the Reporting Period Start Date (for example, 2000-01-01) and End Date (for example, 2019-11-30) and click Run Query. The Prompts and Query Panel dialogs disappear.
12. Enable the Available Objects view and click the Details report tab to view the table.
13. Drag the object Incident ID – Hyperlink to AR from the list of available objects to the table.
14. Right-click a cell in the newly added column and select Linking > Read Content as Hyperlink.
15. Save the report.
16. Record the the modifications that you performed to the report. For guidelines and information, see Report-customization-template.

This object allows the you (report user) to click the Incident ID in the report and launch the incident form in context within BMC Remedy Mid Tier.

Changing the values for the AR Server Host Name or Mid Tier URL and Port fields

(Optional) Follow the steps given below to change the values for the AR Server Host Name or Mid Tier URL and Port fields, using any of the following options.

To change the values through the BMC Analytics for BSM installer

1. Run the BMC Analytics for BSM 8.1 installer.

   Make sure that the configuration and log files are located in the temp directory. The installer uses the earlier configuration files to get the required entries.

2. On the Reconfiguration Options screen, select Repair AR System Database Objects.
3. Enter the new values for AR Server Host Name and Mid Tier URL and Port and click Next.
   
   The installer updates the changes directly to the database. The reports are also automatically updated with the new values.

To change the values manually

Follow the steps given below if the configuration and log files are not located in the temp directory.

1. Log in to the Database Server.

2. Run the following query to update the AR Server Host Name or Mid Tier URL and Port values. 

   UPDATE ANA_MIDTIER SET WEB_SERVER = ‘<New_Value>’, AR_SERVER  = ‘<New_Value>’
   
   WHERE MIDTIER_ID = 1