Setting up the ITSM connection ID for automated task templates

As the final step to setting up the onboarding solution, a case business analyst must update the ITSM connection ID in the following automated task processes BMC Helix Business Workflows:

  • Set up email ID and corporate account for new hire
  • New hire IT asset allocation

When the ITSM connection ID is modified, the automated tasks create two work orders in BMC Helix ITSM to handle the creation of an email ID and the allocation of assets.

Related topics

Process for setting up the onboarding solution

The following image shows the high-level process for reusing a content use case and the current step that you are on:

22_4_SettingUpOnboardingSolution_ITSMConnection.jpg

To set up the ITSM connection in BMC Helix Business Workflows

Learn how to set up the ITSM connection for the Work Order Using Automated Task and Incident Using Automated Task automated task processes in Adding Helix ITSM Connection ID to automated processes to create work orders or incidents in BMC Helix ITSM from cases.



 

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