Mapping templates

The out-of-the-box onboarding solution supports multiple flavors of onboarding flows. The onboarding solution allows a case business analyst to map a case template to multiple qualifications such as company, country, location type (onsite or remote), employment type, job title, and so on.

To achieve a high level of customization, a case business analyst can create different case templates catering to different flow types. A case business analyst can create a new template mapping or reuse an existing mapping by modifying the details. When an onboarding request is raised, the case template mapped in the best qualifying template mapping is used for creating a case.

The onboarding solution offers the following mappings for creating onboarding requests out of the box:

Template mapping	Description
Default - Onboarding - Template mapping for onsite	Defined for Global company where the location type is onsite.
Default - Onboarding - Template mapping for remote location	Defined for Global company where the location type is remote.
Default - Onboarding - Template mapping for UK country	Defined for Global company where country is United Kingdom and location type is onsite.

Field customization

A case business analyst can customize the qualifications for the following out-of-the-box fields:

Company
Country
Location type
Employment type
Job title

Best practice
Consider the following best practices to customize the out-of-the-box fields:

Copy the out-of-the-box case template and then customized the task flow, and configuration value, such as default dynamic field values.
Avoid changing the qualification for the out-of-the-box template mapping. This provides a fallback template mapping for the onboarding request since the template mapping are defined for Global company with location type onsite or remote. You can still map a different case template mapped to the onboarding process.

Process to personalize the onboarding flow

The following image shows the process to personalize the onboarding flow and the current step that you are on:

To create a new template mapping

In the Onboarding Portal, click Settings.
Expand Content Management, and select Manage Content.
Search for the Onboarding Request use case, and select it.
From the menu items, click .
On the Human Resource settings page, expand Onboarding, and click Template mapping.
On the Create template mapping page, specify a name for the mapping, and select the status.
In the Job details section, specify the following details:
1. Company
2. Country
3. Location type
4. Employment type
5. Job title
In the Onboarding process section, select the Template name.
Click Save.

Where to go from here

Viewing-and-renaming-onboarding-task-categories