Enabling HR Portal and reviewing default services


As an administrator, the first step to start implementing HR Service Management is to enable the HR Portal page from BMC Helix Digital Workplace Advanced and to review the default services.

The following image shows the process to get started with HR Service Management and the current step that you are on:

22_1_HRSMOnboardingStep1.jpg

To enable the HR Portal page from BMC Helix Digital Workplace Advanced

  1. Log in to BMC Helix Digital Workplace Advanced as an administrator. 
  2. In the URL, type admin after /dwp/.
  3. Click 22_1_HamburgerIcon.jpg, and select Configuration.
  4. In the left-hand navigation, click Application Features.
  5. To enable the HR Portal page to be displayed in the top menu, select the check box for Studio (expose pages to end users).
  6. In the left-hand navigation, click Studio.
  7. On the Customize your workplaces page, click Action for the HR Portal page, and select Edit.
  8. Make the following required changes, and save the page:
    • Name of the HR Portal page in the top menu
    • Location of the name in the top menu
    • Background images
  9. Click Save and Publish.
  10. Repeat the steps for the Work from Home page.
    The Work from Home sample page is provided out of the box for users to configure information for the work from home use case. Users can access this page by opening the Making working from home a pleasure section in the HR Portal page. By default, the Work from Home page is selected to be displayed in the top menu bar. We recommend that you clear the option, because it is an internal page which is called from the HR Portal page.
  11. To modify the sequence of the top menu items, click Navigation Manager.
  12. In the Navigation Builder, change the sequence of the top menu items, and click Save.

Where to go from here

After you've enabled the HR Portal page, and reviewed the service requests that you want to use for your line of business, a service catalog administrator must activate the catalog items that are displayed in the HR Portal. Learn more in Activating-catalog-items.

 

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