COVID Emergency Help Desk

This content pack provides an employee request to raise a request for assistance with one of the following items related to COVID-19:

  • Ambulance
  • Blood
  • Cab or transportation
  • Diagnostic tests
  • Financial assistance
  • Food or grocery
  • Health insurance
  • Hospital bed with oxygen
  • Hospital bed without oxygen
  • ICU bed
  • Isolation center
  • Medicines
  • Oxygen concentrator
  • Oxygen cylinder
  • Plasma

Content pack title

COVID Emergency Helpdesk - HRSM

Case templates

COVID Emergency Helpdesk Template

Task templates

  • Arrange a hospital bed or ICU bed
  • Arrange a cab or ambulance
  • Arrange blood or plasma
  • Arrange diagnostics test or medicines or oxygen cylinders or oxygen concentrators
  • Arrange for isolation centers
  • Arrange for food or grocery

BMC Helix Digital Workplace Catalog items

COVID Emergency Helpdesk - HRSM

Emails and notifications

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Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_COVIDEmergencyHelpdesk.jpg

Configuration notes

Add or modify the case and tasks templates and descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.

 

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