Out-of-the-box content pack

Workplace Service Management provides out-of-the-box content pack for end-to-end use cases for creating, assigning, and managing workplace service requests. These out-of-the-box content pack or services can be used in your custom line of business to address workplace related issues and requests.  

Employees can access these services through BMC Helix Digital Workplace Advanced to raise workplace requests or to report issues, such as building safety issues, breakroom or kitchen related requests, and elevator issues.

Related topics

Service request activity flow

The following image shows the activity flow when an employee initiates a service request in BMC Helix Digital Workplace Advanced:

22_1_05_WorkplaceServiceRequestFlow.jpg



Out-of-the-box Workplace Service Management content pack

The following table lists the out-of-the-box use cases provided for the Workplace Service Management line of business:



 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*