This documentation supports the 25.1 version of BMC Helix for Workplace Service Management.To view an earlier version, select the version from the Product version menu.

Activating catalog items

The out-of-the-box catalog items that correspond to the out-of-the-box service requests are available in the Draft status in BMC Helix Digital Workplace Catalog. As a case catalog administrator, you must publish each catalog item separately and active them so that they can be used as service requests.

The following image shows the process to set up Workplace Service Management:

23304_WSM_ActivatingCatalog.png

Related topics


To activate the catalog items in BMC Helix Digital Workplace Catalog

  1. Log in to BMC Helix Digital Workplace Catalog as a case catalog administrator.
  2. From the top menu, select Services > Services. 
  3. Select a service from the list, such as Janitorial service.
  4. Select Actions > Open.
  5. Click the three dots icon, click Publish, and then click Close.
  6. Repeat the steps for all out-of-the-box catalog items that you want to display on the Catalog page.

Where to go from here

After you've activated the catalog items, a case business analyst copies the selected service requests to the new line of business. Learn more in Reviewing-and-copying-the-content-use-case-in-BMC-Helix-Business-Workflows.

 

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