This documentation supports the 25.1 version of BMC Helix for Workplace Service Management.To view an earlier version, select the version from the Product version menu.

Setting up and going live

End users can raise workplace requests from the Catalog page in BMC Helix Digital Workplace Advanced. To get started with Workplace Service Management, as an administrator, you must configure certain settings before you can start using the services to raise requests.

Related topics

Before you begin

Before you start configuring Workplace Service Management, make sure that your Workplace line of business is created in your setup and you have the permission to edit configurations for the line of business. Learn more about creating a line of business in Defining your line of business.

Process of setting up the workplace services

The following image shows the process to get started with Workplace Service Management:

23304_WSM_settingup.png

Learn how to complete the steps:

  1. Enabling-Workplace-Service-Management
  2. Activating-catalog-items
  3. Reviewing-and-copying-the-content-use-case-in-BMC-Helix-Business-Workflows
  4. Changing-the-case-template-reference-in-BMC-Helix-Digital-Workplace-Catalog-questionnaire


 

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