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Creating and managing security cases

Security cases are created in BMC Helix Business Workflows in the following ways:

  • Manually by using the Create case or Quick case forms
  • From BMC Helix Digital Workplace
  • From BMC Helix Virtual Agent
  • Through email
  • Using the Create Case API through security scanning tools, such as CrowdStrike

BMC Helix Business Workflows uses BMC Helix iPaaS to integrate with the scanning tool to create security cases. Learn how cases are created through BMC Helix iPaaS in ErrorExcerpt named CreatingCasesFromCrowdstrike was not found in document xwiki:Service-Management.Enterprise-Service-Management.BMC-Helix-for-Security-Incident-Handling.sih254._linksLibrary.WebHome..

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Product overview

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Learn how cases are created and managed in BMC Helix Business Workflows:

 

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BMC Helix for Security Incident Handling 25.4