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Creating services in BMC Helix Digital Workplace Catalog

This use case describes how a case catalog administrator can create a service in ErrorThe referenced document [xwiki:Automation-DevSecOps.Security-Incident-Handling.BMC-Helix-for-Security-Incident-Handling.sih253._inclusionsLibrary.WebHome] was not found..

Benefits

Organizations can create new services, such as snow or ice removal, waste removal, or restroom sanitization that will help employees request these services quickly.

Related topics

  • Use-cases
  • ErrorThe referenced document [xwiki:Automation-DevSecOps.Security-Incident-Handling.BMC-Helix-for-Security-Incident-Handling.sih253._linksLibrary.WebHome] was not found.
  • Adding and updating services

Scenario

Information

For Apex Global, Mary Mann, a case catalog administrator wants to create a service—Snow or ice removal. Employees of Apex Global can use this service to raise a request to clear snow or ice from walkways, entrances, and parking lots.

When employees raise this service request, a corresponding case is created in ErrorThe referenced document [xwiki:Automation-DevSecOps.Security-Incident-Handling.BMC-Helix-for-Security-Incident-Handling.sih253._inclusionsLibrary.WebHome] was not found. and assigned to a workplace technician to take necessary action.

Workflow

The following image shows the process of creating a service in ErrorThe referenced document [xwiki:Automation-DevSecOps.Security-Incident-Handling.BMC-Helix-for-Security-Incident-Handling.sih253._inclusionsLibrary.WebHome] was not found.:

22.4_CreateAService.jpg

 

Mary Mann completes the following steps to create the Snow or ice removal service in ErrorThe referenced document [xwiki:Automation-DevSecOps.Security-Incident-Handling.BMC-Helix-for-Security-Incident-Handling.sih253._inclusionsLibrary.WebHome] was not found.:

  1. Create a workflow to enable case creation in ErrorThe referenced document [xwiki:Automation-DevSecOps.Security-Incident-Handling.BMC-Helix-for-Security-Incident-Handling.sih253._inclusionsLibrary.WebHome] was not found. via service requests.
    Learn how to create a workflow in ErrorThe referenced document [xwiki:Automation-DevSecOps.Security-Incident-Handling.BMC-Helix-for-Security-Incident-Handling.sih253._linksLibrary.WebHome] was not found.    .
  2. Create a questionnaire to define the information that employees should provide while requesting for a service.
    Learn how to create a questionnaire in ErrorThe referenced document [xwiki:Automation-DevSecOps.Security-Incident-Handling.BMC-Helix-for-Security-Incident-Handling.sih253._linksLibrary.WebHome] was not found.    . 
  3. Approve and publish the Snow or ice removal service.
    Learn how to approve and publish a service in Approving and publishing services.

 

Results

After publishing the Snow or ice removal service, it is available for employees. When employees use this service to submit their request, the associated workflow is run and the questionnaire is displayed to them.

 

 

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BMC Helix for Security Incident Handling 25.3