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Space banner This documentation supports the 23.3 version of BMC Helix for Security Incident Handling, which is available only to BMC Helix customers (SaaS).

Fraud

Use this content use case to create a security case for fraud.

Content pack title

Security Incident Handling Management

Case template

Fraud

Task templates

  • Conduct an Incident Management call
  • Prepare an initial client notification email
  • Interview POI Co-workers
  • Interview POI Supervisor
  • Interview POI Interview
  • Gather People Solutions Background documents
  • Gather Physical Security Information
  • Gather info from Local IT
  • Gather CNX Operations - Logs
  • Collect POI related identifiable / relevant information
  • Request / Review O365 email box for POI

Related topics

Leveraging-out-of-the-box-content-packs

Service request activity flow

The following sequence occurs when a security case for fraud is created:

Fraud service request flow




 

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BMC Helix for Security Incident Handling 23.3