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General inquiry for Alumni

This content pack is used when a former employee raises a general inquiry in the Alumni Service Center.

Content pack title

General inquiry

Case template

General Inquiry - Alumni

Task templates

  • Get system external portal URL
  • Provide information about general inquiry

BMC Helix Digital Workplace Catalog items

General Inquiry for Alumni - HRSM

Emails and notifications

  • General Inquiry - Received - Notify Requester
  • General Inquiry - Resolved - Notify Requester

Related topics

Service request activity flow

The following image shows the activity flow when a former employee initiates a service request in the Alumni Service Center:

Workflow for a general inquiry

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure defined by the relevant authorities in the organization.

 

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BMC Helix for HR Service Management 26.1