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Verification of Employment Letter for Alumni

This content pack is used when a former employee raises a request for an employee verification letter in the Alumni Service Center.

Service request

Employment verification letter

Case template

Generate Employee Verification Letter - Alumni

Task templates

  • Get system external portal URL
  • Fetch Employee Data from People and Extension Records - Alumni
  • Auto-generate Employment Verification Letter - Alumni

BMC Helix Digital Workplace Catalog items

Verification of Employment Letter for Alumni - HRSM

Emails and notifications

Employment Verification Letter Notification Template - Alumni

Related topics

Service request activity flow

The following image shows the activity flow when a former employee initiates a service request in the Alumni Service Center:

Workflow for generating an employee verification letter

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure defined by the relevant authorities in the organization.

 

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BMC Helix for HR Service Management 25.4