Final Settlement Inquiry for Alumni

This content pack is used when a former employee raises a request to inquire about the final settlement from the company:

Service request	Final Settlement Inquiry
Case template	Final Settlement Inquiry - Alumni
Task templates	Get system external portal URL Verify details provided for final settlement Provide information about final settlement inquiry Review final settlement
BMC Helix Digital Workplace Catalog items	Final Settlement Inquiry for Alumni - HRSM
Emails and notifications	Final Settlement Inquiry - Received - Notify Requester Final Settlement Inquiry - Completed - Notify Requester Final Settlement Inquiry for Alumni - Notify to Payroll team Final Settlement Inquiry - Resolved - Notify Requester Final Settlement Inquiry - Declined - Notify Requester

Service request activity flow

The following image shows the activity flow when a former employee initiates a service request in the Alumni Service Center:

Make the following changes in the case and notification templates and catalog services:

Make sure you follow communication protocols while modifying email and notification templates.
Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure defined by the relevant authorities in the organization.