Setting up the Alumni Service Center

To use the Alumni Service Center, an administrator, and a case catalog administrator must complete configurations in the following applications:

  • BMC Helix Digital Workplace Catalog
  • BMC Helix Digital Workplace Advanced
  • External portal

The configurations are required to set up a seamless experience for managers, agents working on the requests, and exiting employees. All these steps are necessary to run the Alumni Service Center successfully in the customer environment.

Related topics

Setting-up-the-onboarding-solution

Process for setting up the Alumni Service Center

The following image shows the process of setting up the Alumni Service Center

This image shows the approval process of cases and tasks

To set up the Alumni Service Center, complete the following configurations:




 

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