Salary Inquiry
Service request activity flow
The following sequence occurs when an employee initiates a service request:
Content pack configuration notes
Make the following changes in the case and notification templates and catalog services:
- Make sure you follow communication protocols while modifying email and notification templates.
- Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*