Integrating

HR Service Management integrates with Workday and SAP SuccessFactors. While the integration with Workday is through a Web API connection with Jitterbit, the integration with SuccessFactors is through BMC Helix iPaaS through Jitterbit Harmony.

Integrating with Workday

HR Service Management integrates seamlessly with Workday. Out of the box, ready-to-use HR services are provided in the HR Portal that can be used when you integrate with Workday.

The following HR services are available for Workday:

Employee Verification
Change of Address
Change of Legal Name
Visa letter

Important

These services can also work independently without the Workday integration by using the internal record systems. When HR Service Management is integrated with Workday, the records in Workday are used.

To integrate with Workday, you must configure the Workday connection from BMC Helix Innovation Studio by completing the following actions:

Before you begin

Make sure you meet the following requirements:

You must have an active Jitterbit instance and an active Workday instance.
You must deploy and configure Workday operations on your Jitterbit instance.

Task 1: To configure Jitterbit

Contact your Jitterbit account representative to deploy and configure Workday operations on your Jitterbit instance.

Important

While configuring your Jitterbit instance, you must note the endpoint host name of the APIs. You must provide the host name when you configure HR Service Management to use Workday APIs.

Task 2: To create a Web API connection

Log in to BMC Helix Innovation Studio as an administrator.
On the Administration tab, expand Integrations.
Select Web APIs > Web API connections.
On the Web API connection page, click New.

Specify the following details for the web API connection:

Field	Value
General
Name	Jitterbit
Host Name	Specify the Jitterbit instance host name that is configured in the Jitterbit APIs.
Port	443
Protocol	HTTPS
Authentication	Basic
Authentication
Login	Specify the user name that is configured in the Jitterbit APIs.
Password	Specify the password that is configured in the Jitterbit APIs.

Click Save.

Task 3: To create the connection alias mapping

After the Web API connection is successfully saved, you must map that connection with the Call Jitterbit API connection from the BMC Sample Human Resource line of business.

Log in to BMC Helix Innovation Studio as an administrator.
On the Administration tab, expand Integrations.
Select Web APIs > Web API mapping.
On the Web API mapping page, select LOB - BMC Sample Human Resource from the applications.
The Connection target is by default selected as Jitterbit. This is the name of the connection that is defined for the Call Jitterbit API connection process and cannot be modified.
Select the Connection configuration that you created.

Integrating with SuccessFactors

To integrate with SuccessFactors, prebuilt integration templates that are provided by BMC Helix iPaaS, powered by Jitterbit are used. Learn more about the integration in Managing employee data in SAP SuccessFactors from BMC Helix Business Workflows by using Jitterbit Harmony.