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This documentation supports the 25.1 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

General inquiry for Alumni

This content pack is used when a former employee raises a general inquiry in the Alumni Service Center.

Content pack title

General inquiry

Case template

General Inquiry - Alumni

Task templates

  • Get system external portal URL
  • Provide information about general inquiry

BMC Helix Digital Workplace Catalog items

General Inquiry for Alumni - HRSM

Emails and notifications

  • General Inquiry - Received - Notify Requester
  • General Inquiry - Resolved - Notify Requester

Related topics

Service request activity flow

The following image shows the activity flow when a former employee initiates a service request in the Alumni Service Center:

Workflow for a general inquiry

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure defined by the relevant authorities in the organization.

 

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BMC Helix for HR Service Management 25.1