This documentation supports the 25.1 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

Referral Bonus Inquiry

This content pack provides an employee request to raise an inquiry for payout of referral bonus.

Content pack title

Referral Bonus Inquiry - HRSM

Case templates

Referral Bonus Inquiry

Task templates

  • Provide information about Referral Bonus Inquiry
  • Send required information about policy and eligibility for Referral Bonus Inquiry to requester - Automated task

BMC Helix Digital Workplace Catalog items

Referral Bonus Inquiry - HRSM

Emails and notifications

Referral Bonus Inquiry - Auto response to inquiry

Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_ReferralBonusInquiry.jpg

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.



 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*