This documentation supports the 25.1 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

Employee Travel Request & Health Status Check during COVID Restrictions

This content pack provides an employee request to raise a request to visit the office. Facilities administrators can regulate the number of individuals visiting the office and record the office entry and exit timings along with their undertaking for office visit clearance.

Content pack title

Employee Travel Request & Health Status Check during COVID Restrictions - HRSM

Case templates

Employee Travel Request & Health Status Check for COVID Prevention

Task templates

Confirm or reject Employee Travel Request as per local COVID situation

BMC Helix Digital Workplace Catalog items

Employee Travel Request & Health Status Check during COVID Restrictions - HRSM

Emails and notifications

  • Employee travel request - Self declaration form
  • Employee return to base city - Self declaration form
  • Employee travel request approved
  • Employee travel request declined

Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_EmployeeTravelRequestHealthStatusCheck.jpg

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Update the list of office locations in the questionnaire for the BMC Helix Digital Workplace Advanced service request as per the locations or offices that you are allowing access to.
  • Update the Self Declaration questionnaire with the information that you want to capture before the employee's visit to the office.
  • Update the email and notification templates with the link to the 'Self Declaration Checklist Before Office Visit' service request in BMC Helix Digital Workplace Advanced.
  • If required, an approval workflow can be added for Manager's approval or a specific person's approval before the agent is required to check slot availability.
  • Make sure you follow communication protocols while modifying email and notification templates.

Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.

 

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