This documentation supports the 25.1 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

Disciplinary Issue Inquiry

This content pack provides an employee request to raise a query about a disciplinary issue against an employee.

Content pack title

Disciplinary Issue Inquiry - HRSM

Case template

Disciplinary Issue Inquiry

Task templates

  • Provide the required information about Disciplinary Issue Reporting
  • Send required information about Inquiry for Disciplinary Issue Reporting Policy to requester

BMC Helix Digital Workplace Catalog items

Disciplinary Issue Inquiry - HRSM

Emails and notifications

  • Disciplinary Issue Assistance - Auto response to inquiry
  • Disciplinary Issue Assistance - Investigation Process Started - Notify Requester
  • Disciplinary Issue Assistance - Issue Reported - Notify Committee Members
  • Disciplinary Issue Assistance - Resolved - Notify Requester
  • Disciplinary Issue Assistance - Declined - Notify Requester
  • Disciplinary Issue Assistance - Issue Resolved - Notify Committee Members 

Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_DisciplinaryIssueInquiry.jpg

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.

 

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