This documentation supports the 25.1 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

COVID Protocol Violation Reporting

This content pack provides an employee request to report a violation of COVID-19 related guidelines for office premises.

Content pack title

COVID Protocol Violation Reporting - HRSM

Case templates

COVID Protocol Violation Reporting

Task templates

  • Inform the COVID Taskforce Team from Facilities division about Protocol Violation
  • Identify the individuals impacted and issue quarantine notice if required
  • Disciplinary Action Against Employees for Protocol Violation

BMC Helix Digital Workplace Catalog items

COVID Protocol Violation Reporting - HRSM

Emails and notifications

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Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_COVIDProtocolViolationReporting.jpg

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.

 

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