Performing actions on cases

To perform an action on a case

1. On My Activity page, click the ID of the case on which you want to perform an action.

2. On the Case Details page, perform any of the following actions:

   Task	Action	UI
   Add comment	Click Add comment, add your comments in the Description field. Add any attachment if required. Click Submit.
   Cancel the case	Click Cancel. In the pop-up cancel service request box, click Cancel Request.
   Request for the case again	In order to recreate a similar case, click Request Again. Fill the form. Click Submit Request.