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Using BMC Helix Digital Workplace to create cases in BMC Helix Customer Service Management

As an end user, use BMC Helix Digital Workplace to submit your requests and track their progress. After you submit a request, a corresponding case is created in BMC Helix Customer Service Management. You can view the case for your request in the customer self-service portal.

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Use the portal to perform the following tasks:

  • Create new cases for complaints, service requests, inquiries and providing suggestions
  • View case status
  • Add comments on a case at any stage during the case resolution process
  • Cancel cases


 

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BMC Helix Customer Service Management 25.3