25.3 enhancements

Review the BMC Helix Customer Service Management 25.2 enhancements for features that will benefit your organization and to understand changes that might impact your users. 

Version

SaaS

On-premises

Fixed issues

Updates and enhancements

25.3

✅️

                   

None

Related topic

Release notes and notices

Ability to Compose Emails

Enabling agents to send emails using rich text with the ability to reply and forward emails from the system itself. 

 

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