25.2 enhancements

Review the BMC Helix Customer Service Management 25.2 enhancements for features that will benefit your organization and to understand changes that might impact your users. 

Version

SaaS

On-premises

Fixed issues

Updates and enhancements

25.2

✅️

                   

None

Related topic

Release notes and notices


Foundation data Integration

Administrators can use a common shared Foundation data structure of company, people, organization, location and operational categorization, for BMC Helix CSM and BMC Helix ITSM.

Integrating with Live Chat

Enabling customers to initiate a conversation with the support agent to create cases and resolve issues.

Email Case Creation

Enabling customers to create cases directly via emails.

 

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