This documentation supports the 23.3 and consecutive patch versions of BMC Helix Customer Service Management.To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix Customer Service Management, including new features, issues, and documentation updates.

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Related topics

Getting started with BMC Helix Customer Service Management

 

Date

Summary

Reference

November 27, 2024

BMC Helix Customer Service Management 23.3.04 is available.

This release provides agents with the BMC HelixGPT capabilities for fast case resolution.

June 10, 2024

BMC Helix Customer Service Management 23.3.02 is available.

This release provides the following features:

  • Ability to identify repeated cases
  • Ability to track case activities in real-time
  • Broadcast crucial information to agents
  • Ability to assign cases to yourself
  • Enhanced priority matrix configuration for cases
  • Manage letters sent to customers
  • Access out-of-the-box reports and dashboards
  • Updates to Resolver and Frontliner workspaces
  • Use improved to-do tasks to enhance productivity
  • Define a schedule to automatically send emails and messages
  • Integrate BMC Helix Customer Service Management with third-party systems

 

 

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