Navigating Supplier Console
As a frontline agent, you can access Supplier Console to interact with agents and understand the case. Use the console to perform the following tasks:
- View a summary of the case issue description and other case details
- View penalty history
- Provide update to agents
Overview of Supplier Console
The following image highlights the different sections in the console:
The following table describes the different sections in the console:
Annotation | Section | Use |
|---|---|---|
1 | Case History | View list of all cases and their descriptions. |
2 | Case Details | View selected case details. |
The following image highlights the different sections in the console:
The following table describes the different sections in the console:
Annotation | Section | Use |
|---|---|---|
1 | Penalty History | View list of all penalties charged. |
2 | Supplier Update | Provide updates about the case and view a list of all comments and activities performed. |
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